Remote and Onsite IT Support Services
In addition to proactively monitoring and maintaining your systems, Enterprise Computer Solution’s engineers can provide remote and onsite support for your end users. Whether acting as a complete outsourced IT department or supplementing your internal IT staff, ECS can fully manage your servers, desktops and network devices. Our engineers are available 24x7 to resolve any issue that arises, either by fixing the problem remotely or coming onsite. ECS has unlimited support packages, enabling your users to call or email ECS 24 hours a day x 7 days a week, for as many times for whatever length of time per call as needed during the month.
From receipt to resolution, our engineers will be your one-stop 24x7 resource for any and all of your IT support needs. This means:
Setting industry 'best practice' standards for company IT policy and procedures
Enhancing the availability and accessibility of information
Promoting adaptability of network resources to target your business needs
Ensuring interoperability between network infrastructure and external sources
Maintaining strict change control policies and procedures
Ensuring the effective management and optimal operation of key network infrastructure devices
Providing the absolute best in quality of support, attentiveness, response time and customer service